Cable‑Knit Henley Button‑Front Knit Sweater

Thank you for choosing Liam Thomas ANDERSON. As a New Zealand local online clothing retailer based in Christchurch, we specialize in casual and trendy apparel for daily wear. We follow strict warehouse operation standards and adopt soft protective packaging for clothing items, aiming to deliver every order accurately and in good condition within the scheduled timeframe.

Order Processing Time

We complete order verification, product inspection and protective packaging within 1 to 3 business days after receiving confirmed paid orders. Our warehouse suspends all order processing work on New Zealand weekends and national public holidays. During peak sales seasons and order surges, processing schedules may be slightly extended. We will send official email notifications to customers once significant delivery delays occur.

Shipping Rates and Delivery Estimates

Shipping fees are calculated based on parcel weight, volume and delivery destination. All logistics costs will be clearly displayed on the checkout page before order payment, with no hidden charges.

All clothing orders adopt standard international shipping, with an estimated delivery time of 15 business days, subject to actual logistics conditions.

The stated delivery duration is only an estimated reference. Actual delivery progress may be affected by logistics carrier backlogs, cross‑border customs inspection efficiency, extreme weather, regional transportation restrictions and national holidays.

Shipment Confirmation and Order Tracking

After our logistics partner collects your packaged clothing parcels from the warehouse, our system will automatically send a shipment confirmation email, including exclusive tracking numbers and official tracking inquiry links.

Logistics data requires cross‑platform synchronization. Shipment tracking status will be updated and available for inquiry within 24 to 72 hours after dispatch. If tracking information fails to refresh normally, customers can contact our support team for manual parcel tracing.

Incorrect Address Disclaimer

Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders.

Liam Thomas ANDERSON shall not undertake any liability for misdelivery, delivery failure or parcel loss caused by wrong or incomplete delivery information provided by buyers. If parcels are returned due to address errors, customers need to bear all reshipping fees independently.

Lost or Damaged Packages

If your clothing parcel is missing or untraceable during cross‑border transit, please submit a logistics investigation request to our customer service within 3 days after the expected delivery date.

Clothing items may suffer from extrusion, wrinkling or packaging damage during long‑distance transportation. If you receive damaged or defective apparel, please take clear photos of the damaged items and original outer packaging within 24 hours after receiving parcels. Our team will verify relevant evidence and resolve after‑sales issues promptly.

Apparel Care and Usage Notice

Each clothing product is attached with targeted care instructions, covering washing, drying, ironing and storage requirements for different fabrics. Customers shall follow the official guidance for daily use and maintenance. We disclaim all liabilities for fabric damage, shrinkage, fading and deformation caused by improper washing, drying, alteration and misuse of the products.

International Shipping and Customs Notice

We provide global cross‑border shipping services for all clothing products. Overseas shipments may incur import tariffs, customs clearance fees and other regulatory charges in accordance with local trade laws of destination countries.

All customs‑related expenses are borne by order recipients, and these charges are not included in product prices and basic shipping fees. We will not be responsible for parcel detention, forced return and related losses caused by buyers’ violation of local import declaration rules.

Contact Information

If you have any questions about shipping regulations, logistics status and delivery after‑sales matters, please contact us via the official channels below:
Trade Name: Liam Thomas ANDERSON
Phone Number: (020) 0909‑983
Email: support@devicepro.shop
Physical Address: 12 Lucas Lane, Christchurch, CAN 8022, New Zealand

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

Returns Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@devicepro.shop. Please note that returns will need to be sent to the following address: 12 Lucas Lane, Christchurch, CAN 8022, New Zealand.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@devicepro.shop.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@devicepro.shop.